Data Deletion Instructions

eeaso ("Platform", "Service", "Application", or "Software") is a Software-as-a-Service (SaaS) platform operated by ELANTRA TECHNOLOGIES PRIVATE LIMITED ("Company", "Elantra", "we", "our", or "us").

These Data Deletion Instructions explain how users may request deletion of information associated with their eeaso account, connected third-party services, and information processed through authorized integrations, including Meta Platforms services such as Facebook and Instagram.

This document is intended to satisfy user data deletion requirements and applicable platform requirements, including those imposed by Meta Platforms, Inc.

Users may request deletion of Personal Data and account-related information at any time.

Deletion requests must be submitted through email to: elantra@elantratechnologies.co.in with the subject line "Data Deletion Request".

To help us verify and process your request, please include:

• Full Name;
• Registered Email Address;
• Organization or Business Name (if applicable);
• eeaso Workspace Name (if applicable);
• Description of the deletion request.

The Company may request additional information where reasonably necessary to verify identity and prevent unauthorized deletion requests.

Where users have connected Meta services to eeaso, including Facebook Pages, Instagram Business Accounts, WhatsApp Business Accounts, or other Meta-authorized services, users may request deletion of associated Meta-related information.

Upon receiving a valid deletion request, the Company may remove:

• Connected account information;
• Platform identifiers;
• Authentication information;
• Scheduling information;
• Analytics information;
• Integration records;
• Associated operational records maintained by the Platform.

Users may also independently revoke eeaso permissions through Meta account settings.

Revocation of Meta permissions prevents future access but may not automatically delete information already processed by the Platform. A separate deletion request may still be required.

Users may request complete account deletion.

Where technically feasible and legally permissible, account deletion may result in removal of:

• Account information;
• Workspace information;
• Team information;
• User preferences;
• Uploaded content;
• Scheduling information;
• Integration information;
• Associated platform records.

Account deletion may result in permanent loss of access to information and services. Deleted accounts generally cannot be restored.

Valid deletion requests are generally processed within thirty (30) days from successful verification of the request.

Processing times may vary depending upon:

• Complexity of the request;
• Volume of data involved;
• Legal obligations;
• Security requirements;
• Technical limitations.

The Company shall make commercially reasonable efforts to process requests within the stated timeframe.

Notwithstanding a deletion request, the Company may retain certain information where retention is required:

• By applicable law;
• For tax or accounting purposes;
• To comply with regulatory obligations;
• To prevent fraud;
• To investigate security incidents;
• To resolve disputes;
• To enforce contractual rights;
• To establish, exercise, or defend legal claims.

Such retained information shall be maintained only for the period reasonably necessary to satisfy the applicable obligation.

The Company may retain information that has been anonymized, aggregated, or otherwise processed in a manner that no longer identifies an individual.

Anonymized information may be used for analytics, security monitoring, service improvement, operational reporting, and business intelligence.

Such information is not considered Personal Data once identification is no longer reasonably possible.

eeaso may integrate with third-party services including Meta Platforms, Google Services, cloud infrastructure providers, artificial intelligence providers, authentication providers, and other authorized integrations.

Deletion of information within eeaso does not automatically result in deletion of information maintained independently by third-party providers.

Users should review the privacy policies and deletion procedures of such providers where applicable.

To protect users and prevent unauthorized requests, the Company may require reasonable identity verification before processing deletion requests.

Failure to provide sufficient verification information may result in delayed processing, additional verification requests, or rejection of the request where identity cannot be reasonably established.

For users accessing eeaso through Facebook Login or other Meta-authorized integrations, users may request deletion of information associated with Meta integrations by submitting a deletion request to: elantra@elantratechnologies.co.in.

The Company shall take commercially reasonable measures to process valid requests in accordance with applicable legal obligations and platform requirements.

eeaso, operated by ELANTRA TECHNOLOGIES PRIVATE LIMITED (CIN: U62012KA2026PTC218933).

Registered Office: Girija Nivasa, Valmiki Nagar, Challakere, Chitradurga – 577522, Karnataka, India.

Email: elantra@elantratechnologies.co.in. Website: www.eeaso.com.

The Company reserves the right to amend, update, replace, or modify these Data Deletion Instructions at any time.

Updated versions shall become effective upon publication on the Platform. Continued use of the Platform following publication constitutes acceptance of the revised version.